Privacy Policy

In Short

We respect your privacy, and aim to use the personal information you provide directly to us only to provide you with a great shopping experience, to process any orders you may place, to communicate with you as necessary when you have requested we do so, or have placed an order for which we need to contact you for discussion. We will not send you promotional emails. Credit card and wallet transactions are managed by our third party payment processor, and we do not see, receive, or store your personal credit card or wallet information.

Cookies

When you visit our website it will set various cookies to ensure that you have a consistent and efficient experience, and to enable the performance of essential functions such as allowing you to register and remain logged in. Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit through a ’session cookie’ or for multiple repeat visits using a ‘persistent cookie’. Cookies may be set by the site that you are visiting, known as ‘first-party cookies; or by third parties, such as those who serve content or provide advertising or analytics services on the website, known as ‘third-party cookies’.

3rd party payment providers now typically use a more advanced technique known as device – browser fingerprinting to uniquely track and identify devices used for transacting on shopping sites, to increase your protection from fraud. Search engine service providers and others similarly use it to identify website visits. Device – browser fingerprinting can include pieces of information obtained from your browser version, screen resolution and color depth, installed fonts, GPU model and graphics capabilities, Audio processing signatures, plugins, language settings, time zone, canvas rendering differences, and ad blockers etc.

Embedded content from other websites & third party providers

Third party services, and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Geolocation

Our website uses geolocation tools to identify your country and region in tailor the shopping experience to you in respect of displaying the correct currency, tax rate, and shipping options for your region.

Retention of information provided by you

We may collect, retain and update personal information provided by you, as necessary to communicate with you and/or process any orders you may place. This web site contains links to third party web sites for payment processing. Their transaction systems and/or web sites are not under our control. We are not responsible for the privacy policy, content, validity, accuracy or performance of any third party providers.

Personal information may be collected through the use of cookies used by our service providers to record your visit, provide website usage statistics, or to process payments. Information from these cookies may be collected as you visit our website; when you make purchases; if you request any particular information; or you apply to go on a mailing list. Any information provided to us, as necessary to communicate with you and/or process any orders you may place will be held by us only for those purposes.

If you have any concerns about your privacy, please feel free to contact us.

What rights you have over any information you provide to us

For users that register on our website, we store the personal information provided in their user profile. All registered users can see, edit, or delete their personal information at any time (except they cannot change their username). You have the right to access, modify, or remove that information, or request correction to, any of your personal information provided to us. Website administrators can also see and edit that information. If you want to see the information we have stored for you or would like to change or request removal of some personal information please contact us. You may request to receive a file of the personal data we hold about you, including any data you have provided to us. If it involves considerable time, a fee may be charged for any reasonable costs incurred by us in responding to any such request. This fee will be disclosed to you prior to any costs being incurred.. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who we are

Our website address is: https://serigena.com. Serigena™ is a brand owned by Karea Group Ltd, a company, incorporated in New Zealand. The use of the term ‘we’ in this privacy policy refers to Karea Group Ltd. The use of the term ‘you’ refers to you as the user of this website.